Everything you need to know about ordd.io QR code ordering for restaurants and bars.
Ordd.io is a QR code ordering system for restaurants and bars. Customers scan a table QR code with their smartphone, view the digital menu, and place orders directly from their device. No app download is required. Orders go instantly to your kitchen display system or bartender screen. The system costs $249/month with zero commission on orders.
QR code ordering works in 5 steps: (1) You generate unique QR codes for each table in the ordd.io dashboard, or generate a generic one for walk-up orders. (2) Customers scan the QR code with their phone camera—no app needed. (3) Your digital menu opens in their browser where they can browse and add items. (4) Customers pay directly from their phone using credit card, Apple Pay, or Google Pay. (5) The order appears on your kitchen display and customers get an SMS when it's ready.
No. Customers do not need to download any app. When they scan your QR code with their phone camera, your menu opens directly in their web browser. There's no account creation required either—customers can start ordering immediately.
Ordd.io works alongside your existing systems. It can operate completely standalone, or integrate via API with your current POS. You don't need to replace your existing POS to use ordd.io—it adds QR ordering capability on top of whatever you already have.
Ordd.io costs $249 per month with no commission on orders. Payment processing through Stripe is 2.9% + $0.30 per transaction. You can also bring your own payment processor with no additional ordd.io fees. There's a 7-day free trial with full white-glove setup included. No long-term contract required—cancel anytime.
Yes. Ordd.io charges zero commission on orders. You pay only $249/month for the software plus standard payment processing fees (2.9% + $0.30 per transaction if using Stripe). Compare this to DoorDash which takes 15-30% commission on every order.
Yes. You can use Stripe (included and recommended) or bring your own payment processor. If you use your own processor, there are no additional ordd.io fees beyond the $249/month subscription.
No long-term contract. Ordd.io is month-to-month billing. Cancel anytime with no penalties or cancellation fees. Start with a 7-day free trial to make sure it works for your business.
Self-service setup takes about 20 minutes. With white-glove setup (included free), you send us your menu in any format, we digitize it within 24 hours, and you're live within 3-5 days. A dedicated onboarding specialist will be on-call during your first service.
No. Ordd.io works on any smartphone, tablet, or computer with a web browser. You can use devices you already own. Unlike Toast or Square, there's no proprietary hardware purchase required.
QR codes are generated automatically in the ordd.io dashboard. You can create unique codes for each table, booth, bar seat, or service area. Download them to print yourself, or order professional QR code table cards through our partners.
Customers can pay with credit cards, debit cards, Apple Pay, and Google Pay. All major card networks are supported (Visa, Mastercard, American Express, Discover). Payments process through Stripe or your own payment processor.
Orders appear instantly on the kitchen display system (KDS) or any screen you designate. Staff can view orders, see item details and modifiers, mark items as in-progress, and complete orders. You can set up multiple display stations for different prep areas (grill, bar, expeditor, etc.).
Yes. Any changes you make in the dashboard appear immediately on customer phones. Add new items, change prices, update descriptions, mark items as sold out—all changes are instant. No waiting for updates to propagate.
Yes. Ordd.io has bar-specific features including bartender order screens, location-based filtering (e.g., 'Patio Bar' vs 'Main Bar' vs 'Pool Bar'), drink modifiers, and tab management. Customers can order another round without flagging down a bartender.
Yes. You can schedule different menus and pricing for different times. Set up happy hour pricing that activates automatically, weekend brunch menus, late-night menus, or any time-based variation. Changes happen automatically—no manual switching required.
You can add any modifiers to menu items—temperature (rare, medium, well-done), add-ons (extra cheese, bacon +$2), removals (no onions), sizes, and more. Customers see all options on their phone and select what they want. Modifiers appear clearly on kitchen tickets.
Yes. Customers can add a tip during the checkout process. You can configure suggested tip amounts (e.g., 18%, 20%, 25%) or let customers enter a custom amount. Tips are processed with the order and included in your payout.
ordd.io costs $249/month with no hardware required. Toast starts at $69/month but requires purchasing their proprietary POS hardware ($799+) and typically involves annual contracts. ordd.io adds QR ordering to your existing setup, while Toast is a complete POS replacement. Choose ordd.io if you want QR ordering without replacing your POS or buying hardware. See full comparison.
ordd.io is for dine-in mobile ordering with zero commission. DoorDash is for delivery with 15-30% commission on every order. With ordd.io, customers order while sitting in your restaurant and you keep 100% of the sale (minus payment processing). DoorDash customers may never visit your restaurant and you lose a significant portion of each order to commission. See full comparison.
Yes. While ordd.io is optimized for dine-in QR ordering, you can also use it for takeout. Create a QR code for your pickup counter or share a link for online ordering. Customers place orders and receive SMS notifications when their food is ready for pickup.
Email support is included with all plans. You'll also get a dedicated onboarding specialist during your first service who will be on-call if any issues arise. Premium support options are available for high-volume restaurants that need faster response times.
Yes. Visit ordd.io/demo to see a live demo of the customer ordering experience. You can scan the demo QR code and walk through the entire ordering flow just like a customer would at your restaurant.
If your internet goes down, customers won't be able to place new QR orders. However, any orders already placed will be saved and will appear once connectivity is restored. We recommend having a backup ordering method (traditional service) for rare connectivity issues.
Currently, each customer pays for their own items at the time of ordering. This actually simplifies the payment process—no splitting checks at the end of the meal. Each person orders and pays from their own phone.
Try ordd.io free for 7 days, or contact us and we'll answer any questions you have.
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